Refund policy

Refund, Replacement & Cancellation Policy

Damaged or incorrect items
FREDDIN offers a new replacement if your item arrives damaged or we send the wrong item. Please report the issue within 2 days of receiving your order to help us investigate promptly.

Contact freddintcg@gmail.com or +60 18-293 3746 with your order number and an unboxing video showing the parcel and item condition. If a video is unavailable, provide other supporting evidence for assessment. We may request further information to assess the issue.

For damaged or incorrectly supplied items, FREDDIN covers the return postage and the shipping cost of the replacement item.

Cancellations and refunds
You may cancel before the artwork has been printed. Once the artwork has been printed, change-of-mind cancellations are not accepted, whether or not the order has been dispatched.

Eligible paid cancellations receive a full refund. We process the refund within 1–3 business days after confirming the cancellation.

Consumer rights
The reporting request, evidence requirements and cancellation conditions do not exclude or restrict rights or remedies available under applicable consumer protection law.